Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge Process Outsourcing (KPO) and Legal Process Outsourcing (LPO) are some of the sub-segments of business process outsourcing industry. BPO refers to Business Process Outsourcing. A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction. Responsibilities. The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
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